Pemilik gerai lobster roll $19 meminta maaf kepada pelanggan mereka menerusi sebuah mesej bertulis baru-baru ini, sambil menekankan bahawasanya maklum balas yang diterima mereka penting untuk terus mempertingkatkan mutu perniagaan.
” We recently read your post about the food reviews given by the netizens on the lobster rolls. We would like to reassure our customers that their feedbacks have been taken into account, and we sincerely apologise for the bad weekend delivery we had on our food items. We would like to inform that the lobster rolls that was given to the blog reviewers cost 19 dollars. We truly apologise that the illustration on our merchandises and posters is not accurately representative We have decided to tweak our recipes, provide the proper training to our staff with regards to those changes as well as having better timely response for customer feedback. Such feedbacks are important to us to improve. We apologise once again for the inconvenience caused. We do hope we are able to regain our customers support and also to be able redeem ourselves to serve good quality food to them.
Burp Live Station Catering
PS: Do hope you are able to publicise this apology post to the followers. We really seek your assistance. “
Artikel asal yang ditulis wartawan kami mendapat 10,000 bacaan dan pelbagai reaksi.
Antaranya pengguna fb, Zharfan mengatakan, sepatutnya segala maklum balas diberikan kepada pengerai, dan tidak sepatutnya dimuat naikkan di fb.
Ada juga yang suruh membeli vadei instead.
Kami tak salahkan beliau. Vadei is life.
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